Q: What are available rental periods and prices?
A: Refer to the table below, longer rental periods are available upon request.

Q: What types of payment do you accept?
A: We prefer cash but will happily accept check and most major credit cards.

Q: Do you require a down payment?
A: Yes, a $50 deposit is required at the time of order ($100 for orders $500 or over) and full payment is required prior to delivery.

Q: When is payment due?
A: The downpayment is due at the time of booking your event, discuss payment options with a QCi representative. The remainder of the fees are due based on payment type: Cash due on delivery, Credit Card due 24 hours prior to delivery and Check due 3 business days prior to delivery. The deposit is non-refundable but is transferable; meaning that if an event is cancelled due to weather the deposit will be held and applied to a new date agreed upon by the customer and QCi availability.

Q: What is needed to power the inflatable?
A: Most inflatables are powered by a standard 120 volt, 15 amp, residential, 3-prong outlet (extension cords will be supplied as required). Refer to the specifications section on the amusements page for information on the particular inflatable you are interested in. A generator can be used however a standard 120 volt, 15 amp outlet is preferred. You can rent a generator from QCi for $75 for up to 8 hours.

Q: What will the inflatable do to my yard?
A: The inflatable may temporarily flatten your lawn, and although Queen City Inflatables, LLC cannot guarantee, it is very unlikely that any long term damage will be done. You may notice more wear at the entry/exit point, a small tarp or matt may lessen the impact in this area. When using water slides or a slip-n-slide you may have some soggy areas that you should let dry before applying heavy traffic, however we suggest turning off the water when the slide is not in use to avoid dispensing unnecessary water.

Q: What surface can the inflatable be set-up on?
A: Inflatables can be set-up on most flat, level, hard to semi-hard surfaces. Acceptable surfaces include grass (preferred), dirt, mulch, concrete or asphalt (must be on private driveway or closed parking lot). All surfaces must be free of standing water, mud and debris. Contact Queen City Inflatables, LLC for questions on other surfaces.

Q: Can inflatables be set-up in parks, parking lots or cul-de-sacs?
A: Queen City Inflatables, LLC can set-up in public venues such as those mentioned above although it is the customer's sole responsibility to research, apply for and secure all approvals or permits required for use in this scenario. Queen City Inflatables, LLC will request a copy of this information prior to delivery.

Q: How and when are the inflatables sanitized?
A: Inflatables are thoroughly cleaned after each use. Cleaning is accomplished using mild detergents, water and good ol' elbow grease. After cleaning Queen City Inflatables, LLC is sure to thoroughly rinse and dry all units to ensure they arrive clean and ready for use.

Q: How and when are the inflatables inspected?
A: Inflatables are inspected after each use and upon delivery.
Inspection includes:

• Setting up and inflating the equipment.
• Giving the fan a visual inspection including the cord, connections to the cord, connections to the inflatable and proper operation.
• Giving the inflatable unit a thorough exterior and interior inspection including the seams on all side panels and nets, seams of inflated sections and inspection of the vinyl for damage or defects.

Q: Is Queen City Inflatables, LLC insured?
A: Yes, Queen City Inflatables, LLC carries liability insurance on all of our inflatables.

Q: Is an Operator or Supervisor required?
A: Yes, if the customer chooses to supply the operator/supervisor they must be present at the time of delivery to receive safety and operating instructions (customer responsible for payment is also to be present at the time of delivery). Queen City Inflatables, LLC and State Regulations mandate that the operator/supervisor be at least 16 years of age. Amusements with a pool (i.e. slip and slide, water slide) must have a certified attendant. For more information refer to the Ohio Revised Code Chapter 1711: Agricultural Corporatons; Amusement Rides and the Ohio Administrative Code Chapter 901:9 Fairs & Amusement Rideshttp://codes.ohio.gov/oac/901%3A9.
Queen City Inflatables, LLC is able to provide an operator/supervisor. Our rate is $30 per hour per operator ($120 for 4 hours and $200 for 8 hours).

Q: What are your policies on inclement weather?
A: Safety first, the inflatable should not be used in winds of 15 mph or greater, when lightning is present, during precipitation, during temperatures below 45 degrees or when weather prevents the safe and proper operation of the equipment. Regarding the rental agreement, if Queen City Inflatables, LLC deems the weather unacceptable we reserve the right to cancel the reservation and reschedule. If weather is poor but acceptable for operation Queen City Inflatables, LLC will contact the customer approximately 2 hours prior to the event to determine whether the reservation will be held or the customer chooses to reschedule. In either forced or customer opted cancellation rescheduling will occur based on inflatable availability.

Q: If the inclement weather occurs during use what should I do?
A: Ask everyone to exit the inflatable, then unplug the fan and deflate the unit. If precipitation is present, place extension cords, fan unit and generator (if provided) in one area and cover with Queen City Inflatables, LLC provided tarp.

Q: What is your cancellation policy?
A: We request cancellations to be made 2 weeks prior to the event. Queen City Inflatables, LLC will happily apply your deposit to another date according to inflatable availability. For cancellations 72 hours or less prior to the event the down payment will not be refunded.

Q: Do you have delivery fees?
A: Yes and no, refer to our delivery map for delivery information. Zone 1 does not incur delivery fees, however deliveries in Zone 2 may incur a fee. Difficult or special deliveries may also incur a fee, this will be assessed at the time of order.

Q: What is included in delivery and removal?
A: Queen City Inflatables, LLC will typically deliver the equipment 30 minutes prior to the rental period to ensure time for proper set-up and instruction. We will supply the necessary equipment for set-up and operation. At the end of your rental period we will return to break down and remove the equipment. Queen City Inflatables, LLC reserves the right to show up as much as 4 hours prior to the event for set-up and delay pick up to the following day, we will contact you if this is the case.

Q: Is a sample contract available?
A: Certainly, here is a link - Standard Agreement.